“Social Media is the ability to connect with like-minded people.”

“Twitter is making people better communicators.”

“There is a requirement to stay interesting with visibility that impacts your business.”

“The digital divide is much less prevalent than it once was, but a lot of how [we make progress] will depend on who is the next person in the White House.”

"Everything we do with each other is about conversation."

"Social media is affecting all of us."

"Marketing is about matching your products and services with the people or companies who will get the most enjoyment, satisfaction, and value from them.."

"You can’t look at any individual activity anymore for a business within a given silo; you have to understand how it integrates with all the other things you’re doing."

"The broadcast model is broken; people are tired of being talked at."

Audio clip: Adobe Flash Player (version 9 or above) is required to play this audio clip. Download the latest version here. You also need to have JavaScript enabled in your browser.